Got Questions? We’ve Got Fresh Answers
Find everything you need to know about our healthy, natural products.
Frequently Asked Questions (FAQ)
At Orafresh, we believe that nature provides everything we need to live a healthy, balanced life. Our mission is simple — to bring you fresh, natural, and chemical-free foods that nourish your body and mind. We work closely with trusted farmers and suppliers who follow organic and sustainable practices, ensuring every product is pure, safe, and full of goodness. From farm to table, we maintain strict quality standards so you and your family enjoy nothing but the best.
PAYMENT INFORMATION
All online payments are processed through trusted and encrypted gateways, ensuring your personal and financial details remain safe
Refund
If you receive spoiled, damaged, or incorrect vegetables, you are eligible for a refund or replacement within 24 hours of delivery.
You can raise a request by contacting our support team via email or phone, providing your order ID and a photo of the product (if applicable).
Perishable items (like fresh fruits, vegetables, and dairy) are not eligible for return unless they are delivered in a damaged or spoiled condition.
Delivery
Orders are usually delivered Same-day Delivery or Next-day Delivery, depending on your location. For metro cities, delivery may be faster.
Yes. Once your order is shipped, you’ll receive a tracking link via SMS/Email to follow your delivery status in real-time.
You can update the address before the order is shipped by contacting our support team. Once dispatched, changes may not be possible.
Shipping & Returns
We ship to most cities and towns across India. You can check availability by entering your PIN code during checkout.
No. Perishable items (like fresh fruits, vegetables, and dairy) are not eligible for return unless they arrive in a damaged or spoiled condition.
Simply contact our customer support team with your order ID and product photo (if applicable). Our team will guide you through the process.
